The BagAssist Suite: a set of user-friendly applications for Lost & Found agents, passengers and delivery companies.
PaxClaims: a complete passenger and baggage complaint management system for customer relations department.
Worldwide airlines and European handling companies have chosen us as IT partner for their air transportation solution. Our customers are willing to share their user experiences and arrange on-site visits to show the perfect integration of our products with their daily operational processes.
In rare cases where luggage arrives delayed, the kiosk-AHLreport solution offers our customers the possibility to report their delayed luggage without having to queue at the desk. This is very useful, especially when several bags of the same plane are involved. The feedback from the passengers is very positive.
I like the way Sky Assist work hand-in-hand with their customers and users to implement useful new features. This communication and partnership are very important to us.
Since 2009 BagAssist has helped us increase our performance in daily operations. The flexibility, reactivity and know-how of Sky Assist team enable us to constantly improve our quality level and customer service. A must in terms of professional and modern baggage services.
I can no longer imagine a Lost & Found world without BagAssist. Simply put, it is a user-friendly application for Lost & Found agents while being an ideal tool for supervisors to retrieve statistics.
The e-AHLreport application is great! In case of contingency, e-AHLreport helps your staff to go through the crisis in a smooth and efficient manner while offering a good service to passengers. We have been using it in several occasions in collaboration with airport authorities (terror attack, unplanned strike, etc.).
Self-service applications (e-AHLreport & kiosk-AHLreport) have helped us break the peaks and being much more efficient. Passengers, who don't need or wish personal dedication, will be off the airport much faster. They can check on their delayed baggage and update delivery details on the internet (e-AHLmanage) without being coerced by call center hours and/or agents availability. This is a win-win situation!
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