News

During the summer 2016, we enhanced our e-AHLmanage application by allowing each handler to configure whether and when AHL file data are retrieved from BagAssist database or from World Tracer. This new feature opens a lot of new opportunities for e-AHLmanage.

Billund Airport has been using Sky Assist kiosk application (kiosk-AHLreport) since 2012. Around 65% of the AHL files of this station are created by passengers themselves using the kiosk. The duty manager of Lost & Found at Billund Airport shared his best practices to motivate agents and passengers to use the kiosks.

To keep our products aligned with the industry needs and standards, we have brainstormed on how the future of Lost & Found operations will look like. We have created an infography to summarize our vision.

Air France and Sky Assist have worked hand-in-hand to develop a CUSS certified kiosk application fully integrated with Air France web-services to speed up the creation of AHL files. This application has been implemented on 40 kiosks spread in 9 airports in France.

Reto Hartmann, Application Specialist ICT at Swissport International, has shared with us their good practices to handle early, late or not sorted bags at Zurich airport. Agents located next to the baggage sorter are using our product BagAutoRush.